Cancellation & refund policy

You can cancel any order for a full refund until the eSIM is installed on a phone. That includes:

• an order still waiting for your bank or Easypaisa transfer to be confirmed;
• a plan our team has not sent to you yet;
• an eSIM you have received but not installed.

Once an eSIM is installed it cannot be cancelled. A QR code can be installed only once, so an installed eSIM cannot be returned or resold. A top-up is added to your eSIM as soon as it is paid for, so it cannot be cancelled after that.

Message us on WhatsApp +92 327 0026085 or email [email protected] with your order number. We confirm the cancellation within 1 working day, and usually within the hour during our working hours (9am to 11pm Pakistan time, seven days a week).

We may cancel an order if we cannot deliver it, if the plan is no longer available, or if a price was shown in error. You get a full refund, without having to ask.

You get a full refund if:

• you cancel before the eSIM is installed;
• the eSIM never activates, or cannot be installed on a compatible phone;
• we cannot deliver your order;
• the plan was materially different from what was advertised.

No refund is available once:

• the eSIM has been activated and data has been used;
• the QR code has been shared, or installed on another device.

How long a refund takes:

• Card payments: back to the card you paid with, within 5 to 10 working days (your bank decides the exact day).
• Easypaisa or bank transfer: back to the account you paid from, usually the same day and at most 3 working days.

Delivery is digital and available worldwide. Automatic plans arrive by email within minutes of payment. Plans prepared by our team are usually sent within a few hours during working hours. Your order page always shows the current status, and if we cannot deliver, you are refunded in full.

Email [email protected] or message WhatsApp +92 327 0026085 with your order number and what went wrong. We acknowledge every complaint within 1 working day and aim to resolve it within 7 working days.

If you are not satisfied with our answer, the courts of Faisalabad, including the consumer court, have jurisdiction, as set out in our Terms & conditions.

Uplink, P 421, Ali Housing Colony, Faisalabad, Pakistan. [email protected] · +92 327 0026085